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1. How long will my product take to reach?

Orders may take between 1-7 business days for processing, excluding weekends and holidays. After which, the parcel may take up to 3-4 weeks before being delivered to our customers, subject on the custom clearance process of the various countries.

For US-based customers, the order will take typically 2-4 weeks to arrive.

For customers based in Asia/Australia, orders may arrive as early as 2 weeks.

For customers based in the Americas (Canada/Mexico), orders may take around 4 weeks for arrival.

For our Europe based customers, the order may take around 3-4 weeks.

More often than not, our customers receive their orders earlier than the guided time-frame.

2. How do I track my package? 

Once we have processed and ship out your order, we will avail a tracking number for your perusal. You can track your packages through our global logistics partner at

3. Where are you based? 

Our company is headquartered in Singapore with our supply chain extending both regionally and globally.

4. I have ordered multiple items, why do they arrive at different times?

We process orders on a just-in-time basis and based on inventory availability to ensure our customers receive their products as early as possible. Thus, if you have a multi-product order with us, often times some will arrive earlier than others - this is completely normal and is a by-product of our efficient supply chain process.